How to Fix Divi Builder Not Working After an Update

Table of Contents

• Why Divi Builder Stops Working After an Update
• Clear Cache and Browser Data
• Update Divi and WordPress
• Disable Plugins to Find Conflicts
• Check PHP Version and Increase Limits
• Enable Safe Mode in Divi
• Reinstall Divi Builder
• Contact Elegant Themes Support
• Frequently Asked Questions

Why Divi Builder Stops Working After an Update

After updating Divi or WordPress, you may find that the builder no longer loads or works correctly. This can happen due to caching issues, plugin conflicts, outdated PHP versions, or JavaScript errors.

Clear Cache and Browser Data

Cached data can cause Divi Builder to malfunction. Try clearing your browser cache and any caching plugins on your website. Steps to do this:

1. Open your browser settings.
2. Clear browsing data, including cache and cookies.
3. If using a caching plugin, clear the site cache from the plugin settings.

Update Divi and WordPress

Make sure both Divi and WordPress are running on the latest versions:

1. Go to Dashboard > Updates.
2. Update WordPress if needed.
3. Navigate to Appearance > Themes and update Divi.
4. Check if the builder is working after updates.

Disable Plugins to Find Conflicts

Some plugins may conflict with Divi Builder. To check:

1. Go to Plugins > Installed Plugins.
2. Deactivate all plugins.
3. Reactivate them one by one while testing Divi Builder.
4. If a plugin causes the issue, look for an alternative or contact the plugin developer.

Check PHP Version and Increase Limits

Divi requires a PHP version of at least 7.4. Also, increase memory and execution limits:

1. Go to cPanel > Select PHP Version and ensure you have PHP 7.4 or higher.
2. Edit the php.ini file and increase:
   • memory_limit = 256M
   • max_execution_time = 300
3. Save changes and restart your server.

Enable Safe Mode in Divi

Divi’s Safe Mode helps diagnose issues:

1. Go to Divi > Support Center.
2. Enable Safe Mode.
3. Check if the issue is resolved.
4. If the builder works in Safe Mode, it confirms a plugin conflict.

Reinstall Divi Builder

If nothing works, reinstall the Divi Builder:

1. Download the latest version from Elegant Themes.
2. Delete the current Divi theme and builder plugin.
3. Upload and install the fresh copy.
4. Activate and test the builder.

Contact Elegant Themes Support

If the issue persists, reach out to Elegant Themes support:

1. Visit Elegant Themes Support
2. Open a support ticket.
3. Provide details and error messages for faster assistance.

FAQ